- Joined
- Aug 22, 2021
- Messages
- 144
I'd like to share a shocking experience I've had with MW Classic, a used camera dealer based in London and also selling on eBay. Not a single reply to any of my emails, constant hollow promises of my order about to be shipped every time I phoned them but after waiting 16 days from placing my order I emailed to ask for a refund. Still no reply but the items I ordered reappeared on their website as "new arrivals" the same day. The only way I was able to get a refund was by raising a dispute with my credit card.
Some years ago I waited two months for items that never arrived. Same scenario with hollow promises. I thought I'd give them the benefit of the doubt a second time. There won't be a third. From comments on Twitter this seems to be their standard practice for stellar customer service.
Some years ago I waited two months for items that never arrived. Same scenario with hollow promises. I thought I'd give them the benefit of the doubt a second time. There won't be a third. From comments on Twitter this seems to be their standard practice for stellar customer service.