Yes, Alan is right. Too little agitation risks insufficient development with low contrast and too much will generate more contrast and density. I suppose we adjust the time and agitation to suit. Development in tubes gives continuous agitation and the usual advice is to reduce the time by about 15%. I don't recommend the cocktail-shaker method; it's micro-turbulence that we need. I'm visualising that very gentle inversion could give laminar flow over the film surface. With the SP-445, a really good shaking might push the lid off. You can knock the film out of its runners with the Combiplan tank, if you agitate front-to-back. (But only once!)
However, we believe that we now know the original problem only happened with well-used fixer, which showed up the problem. Fresher fixer seems to have done the trick.
Remember when we thought the Zone System would solve all these problems?